23 June 2003

3/6/02 -- The Blueberry Story -- Education Week. Quote: "... . Schools are unable to control the quality of their raw material, they are dependent upon the vagaries of politics for a reliable revenue stream, and they are constantly mauled by a howling horde of disparate, competing customer groups that would send the best CEO screaming into the night" [Serious Instructional Technology] The article is worth a read for the description of the way he was entrapped by the English teacher. It applies over here too, and it applies beyond Education to all public services. The notion of a customer has gone too far - it is too simplistic an abstraction of the service to be provided to the community. posted at: 5:11:48 PM   The costs of e-government is set to outweigh the financial savings it provides over the next decade, according to new research from Kable. The E-government cost savings report forecasts that savings from placing central and local government services online are likely to be around £289m for the 2005-06 financial year – by the end of which the Government wants all services online – against a spend of £1.2bn in that year alone That's according to KableNet's e-Government cost savings report, the intro to which gives some frightening numbers (its a paid for report). posted at: 12:11:28 PM

© Copyright 2003 Pete Cole. Last update: 01/07/2003; 12:40:04.